We adhere to all the best practices recommended by local and global authorities. We take Providing safe and clean environments for our guests and colleagues is always a top priority for Hotel Neel Samudra, and we remain committed to enhanced levels of cleanliness—now and in the future. 

On arrival at the hotel, the luggage of the guests will be sanitised and the body temperature of the guests will also be checked on arrival, they will also be encouraged to sanitise their hands before proceeding with any of the check-in formalities. The team at the Front Desk will be required to wear masks and gloves and will be required to sanitise their hands regularly. 

The rooms would be quarantined for 48 hours, post any check-out. Post-check-out, All touchpoints in public areas like a door handle, elevator buttons, countertops, tabletops, railings, etc. are cleaned continuously using a sanitiser/disinfectant. The bed and bath linen will be washed in hot water at over 70 degrees Celsius, to effectively sterilize them, and will be stored, where they would remain untouched. We will be removing non-necessary amenities like electric kettles from the rooms in order to reduce the risk of transmission. However, they will be provided on request. Room-service menus have been removed from the rooms. However, a set menu would be available, in printed form, and anything else that guests may require can be ordered through In-Room Dining.
All bathroom fixtures, fittings and walls will be thoroughly cleaned and disinfected after every checkout. 

Sanitisers will be placed at the entrance to the restaurant, and guests would be encouraged to use these. Restaurants have been reconfigured to ensure safe distances are maintained between guests. Our stewards would be required to wear masks and gloves. The stewards who serve the guests will be different from those who will clear away used dishes. The tables will not be set with crockery, cutlery and cruet sets. Everything would be brought in, fresh from the pantry, which would be sanitised. We will encourage our guests to opt for room service over dining in the restaurant. There will be a set menu for the day. 

Notices will be placed in the hotel to let guests know about the areas that have been sanitised. These notices will also indicate the precautions that guests are required to take, for their well-being, for the duration of their stay. Protocols are in place for staff in the kitchens, restaurants, in-room dining, business centres, and banquet halls to sanitise their hands every time they serve food or touch food-related items. Our employees will also abide by social distancing guidelines. Correctly formulated hand sanitisers are in place in all guest rooms and at all public spaces and include the entrances, lobbies, corridors, business centres, cloakrooms, etc. Their temperature will be checked when they come into work, and post that, once every three hours. Any employee found to be unwell will be taken immediately to the local healthcare facility. Our teams are regularly being trained on personal hygiene, hand-washing, sanitizing, and respiratory etiquette. They will be briefed on taking precautions to keep themselves and others around them safe in the hotels. Abiding by the set guidelines should ensure that our guests and employees emerge unscathed from this pandemic.